Privacy Policy
Last updated: February 9, 2026
ZeroBuffer ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website and IPTV services.
1. Information We Collect
Information you provide directly:
- Contact information: Name/username, email address, phone number, or WhatsApp number when you contact us or subscribe.
- Payment information: Payment method details necessary to process your subscription. We do not store full credit card numbers — payments are handled by secure third-party processors.
- Support communications: Messages, inquiries, and feedback you send us via WhatsApp, email, or other channels.
Information collected automatically:
- Device information: Device type, operating system, browser type, and screen resolution.
- Usage data: Pages visited, time spent on the website, referring URLs, and click patterns.
- IP address: Collected for security, fraud prevention, and service optimization. Not used for tracking your viewing activity.
- Cookies: Small files stored on your device to remember your preferences (e.g., language selection).
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Provide and maintain the Service | Account info, payment data |
| Process subscriptions and payments | Payment info, contact details |
| Customer support | Contact info, support messages |
| Send service updates and notifications | Email, WhatsApp number |
| Improve website and user experience | Usage data, device info |
| Prevent fraud and abuse | IP address, usage patterns |
| Comply with legal obligations | As required by law |
3. What We Do NOT Do
- We do NOT sell, rent, or trade your personal information to third parties.
- We do NOT monitor, log, or store your viewing activity or streaming habits.
- We do NOT share your data with advertisers.
- We do NOT send unsolicited marketing without your consent.
4. Data Sharing
We may share limited information only in these circumstances:
- Payment processors: To process your transactions securely (they have their own privacy policies).
- Legal requirements: When required by law, subpoena, or government request.
- Service protection: To investigate fraud, security threats, or violations of our Terms.
5. Cookies & Local Storage
We use minimal cookies and local storage for:
- Language preference: Remembering your selected language (stored in localStorage).
- Essential functionality: Keeping the website functioning correctly.
- Analytics: Understanding general website usage patterns (anonymized).
You can disable cookies in your browser settings, though this may affect some website functionality.
6. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption on all web traffic
- Encrypted storage of sensitive data
- Built-in VPN and DNS protection for streaming
- Regular security audits and monitoring
- Limited access to personal data (need-to-know basis)
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
- Active accounts: Data is retained for the duration of your subscription.
- Expired accounts: Account information is retained for up to 12 months after expiration, then permanently deleted.
- Support messages: Retained for up to 24 months for quality assurance.
- Payment records: Retained as required by applicable financial regulations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data we hold
- Correct inaccurate information
- Delete your personal data ("right to be forgotten")
- Export your data in a portable format
- Opt out of non-essential communications
- Withdraw consent for data processing at any time
To exercise any of these rights, contact us via WhatsApp or email. We will respond within 30 days.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related questions or requests, please contact us:
- WhatsApp: +212 644 960 892
- Email: contact@zerobuffer.pro