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Refund Policy

Last updated: February 9, 2026

1. Free Trial — Zero Risk

We strongly encourage all new customers to take advantage of our free 24-hour trial before purchasing a subscription. The trial allows you to:

• Test channel availability and streaming quality
• Verify compatibility with your devices
• Experience our customer support
• Evaluate the service with no financial commitment

No payment information is required for the trial. This is the best way to ensure ZeroBuffer is right for you.

2. Money-Back Guarantee

If you purchase a subscription and are not satisfied, you may request a full refund under the following conditions:

Eligibility requirements:

• The refund request must be made within 24 hours of the original purchase.
• This is your first purchase with ZeroBuffer (the guarantee applies once per customer).
• Your account has not been terminated for violation of our Terms & Conditions.
• You have not previously received a refund from ZeroBuffer.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after the 24-hour refund window has passed.
• Account termination due to Terms of Service violations (credential sharing, reselling, abuse, etc.).
• Issues caused by your internet connection, ISP, device compatibility, or third-party software.
• Inability to access certain channels due to regional restrictions or third-party broadcast rights.
• Failure to use the free trial before purchasing.
• Subscription renewals (only first-time purchases are covered).
• Promotional or discounted subscriptions, unless otherwise stated at the time of purchase.

4. How to Request a Refund

1. Contact us within 24 hours of your purchase via WhatsApp or email with your order details.
2. Provide your account information (the email or username used during purchase).
3. State your reason for the refund request (optional, but helps us improve).
4. Receive confirmation — we will process your refund within 3–5 business days to your original payment method.

5. Refund Processing

• Processing time: Refunds are processed within 3–5 business days after approval.
• Payment method: Refunds are returned to the same payment method used for the original purchase.
• Currency: Refunds are issued in the original transaction currency. Exchange rate differences are not covered.
• Confirmation: You will receive a confirmation once the refund has been initiated.

6. Partial Refunds

In exceptional circumstances, partial refunds may be offered at our discretion for:

• Extended service outages lasting more than 48 consecutive hours (verified by our systems).
• Significant feature downgrades that materially affect the service you purchased.

Partial refunds are calculated on a pro-rata basis for the affected period.

7. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting us first:

• Your account will be immediately suspended.
• Evidence of service delivery will be provided to the payment processor.
• You may be prohibited from future purchases.

We strongly encourage you to contact us directly first — we're committed to resolving issues quickly and fairly.

8. Contact Us for Refunds

To request a refund or ask questions about this policy:

• WhatsApp (fastest): +212 644 960 892
• Email: contact@zerobuffer.pro

Our support team is available 24/7 and will respond to refund requests promptly.